SUMMARY
The Account Manager is responsible for the overall successful management of 50-70 distribution national accounts to include developing new sales strategies to solicit new customers as well as to increase sales of current distributors, subsequently meeting those targets on a monthly basis to ensure the success of the entire department is met. This position is also expected to collect all market information about pricing, competitor info and recent market changes to report to the Sales Manager. Provide A to Z accounts management and relationship building role or distributors.
ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following:
• Manage daily business activities of assigned accounts which include pricing, shipments, scheduling of orders, order entry, security of new orders and ensuring highest level of services possible, doing so under the guidance of the Company’s Sales Standard Operating Procedures.
• Develop necessary business through existing or new customers in assigned territory to ensure the Company has adequate market share in the area.
• Develop and maintain product knowledge of all the Company’s products by attending various technical training seminars offered and self-study.
• Responsible for sending samples, literature, testing data and necessary documentation to the customers. Initiate and follow through, with product assurance, resolution of any dispute that involves an order.
• Respond to customers’ requests for quotation in a timely, accurate manner. Visit assigned customers on regular basis to maintain good relationships with them. Offer new ideas and opinions on how to improve any aspect of the Company thought the proper channels.
• Work closely with Production department to ensure availability of product in the appropriate areas.
• Be available to work with customers in different time zones to take care of customers’ needs.
• Attend and actively participate in weekly sales meetings.
• Assist the credit department with collections issues and resolve disputes with customer accounts.
• The Account Manager shall not disclose to anyone, inside or outside of the company, any confidential information disclosed to him/her or that he/she learns in the course of employment. This includes, but is not limited to any of the Company’s proprietary or trade secret information, business plans, customer lists, customer information internal pricing information, financial statements, software diagrams or documentation, flow charts or other product plans.
SUPERVISORY RESPONSIBILITIES
This position has no supervisory responsibilities.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Bachelor’s degree required, or equivalent experience in sales, telemarketing, or customer service acceptable AND 3 years of inside/outside sales experience.
COMPUTER SKILLS
Possess intermediate knowledge of MS Word, Excel and Outlook. Internet / Intranet experience.
LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. The ability to write routine reports and correspondence and to speak effectively before groups (employees and customers). Excellent verbal and written communication.
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