Summary
Maintain a positive work atmosphere by behaving and communicating in a manner consistent with the mission, vision, and values of the organization. Facilitates the onboarding process from start to finish with new merchants. Makes the first point of contact with merchants from the Operations side, validating the information provided on their application and setting expectations for next steps. Follows their assigned merchants’ progress from application submission up through the first deposit with Basys, helping to resolve any issues and train them on equipment along the way. Serves as a liaison between merchants, sales agents, partners, boarding and deployment groups.
Duties & Responsibilities
Essential Functions
Additional Responsibilities
Requirements
Education & Experience
Basys provides technology and payment integration solutions for businesses across the country and Canada. We treat our team, clients, and vendors like people, not numbers. Basys is proud to maintain the industry leading Net Promotor Score and a 90% customer retention rate of clients that continue to process, in an industry where retention rates often average closer to 70 to 75%. We feel that this is a perfect example of how our customer-oriented business model sets us apart.
Basys is an equal opportunity employer.
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