Job Description

We are seeking a detail-oriented person who can work independently with minimum supervision and who is able to work under pressure to meet deadlines. This person should be able to effectively multi-task and thrive in a fast-paced work environment. This person should be a knowledge seeker and a go-getter who will take initiative.

Selected candidate will be in a key position to manage day to day operations of an assigned client portfolio. By maintaining strong relationships within client organizations, the Technical Support Specialist functions as an extension of the client business providing subject matter expertise and support for all hardware, software, and payment processing needs.

The Responsibilities

• Act as a single source of resolution for Clients and Agent Offices for all terminal and technology needs that are associated with payment transactions.
• Manage all technology issues through various points through various communication sources (phone, email and video call)
• Recommend existing and future products/services to assigned clients.
• Assist with client's implementation and installations as well as ongoing service and support.
• Work with internal departments and external partners to ensure a high level of support for the client to resolve the end client's needs.
• Lead and provide direction/support towards initial implementation and transaction processing enablement.
• Manage 3rd party VAR relationships and Point of Sale hardware/software
• Respond to customer service inquiries about their credit card processing
• Effectively problem solve while providing an exceptional customer service
• Acknowledge, research, and resolve customer issues and concerns.
• Discipline managing in a timely manner via a CRM to meet or exceed our posted SLAs.
• Proactive outreach to customer based to ensure customer satisfaction and inquire about possible new product sales.
• Ability to troubleshoot complex issues between point-of-sales, hardware, gateways and processing platforms.
• Responsible for assisting Co-workers in "as needed" tasks.

You are looking for a career with room to grow and the training that will set you up for success. You like to drive added value for our team via coordination of Ops team efforts to meet our clients' needs, bringing clarity on requests and solutions, helping to design and inspire the best solutions.

Benefits

• Winning Culture
• No to low deductible healthcare plans
• Generous paid time off
• Charitable time off
• Casual dress office
• Frequent and fun company events
• 401 k
• A transparent and collaborative environment

Simpay is an Equal Opportunity Employer. Simpay does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Employment with Simpay is "at-will." This means that if hired, you or the Company may terminate your employment at anytime with or without notice or cause.

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