Sr. Desktop Support Job at Softworld, a Kelly Company, Phoenix, AZ

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  • Softworld, a Kelly Company
  • Phoenix, AZ

Job Description

Job Title: Sr. Desktop Support

Job Location: Phoenix AZ 85034



Onsite Requirements:

  • Desktop Support
  • Mobile Devices Support
  • Windows software and hardware support

Job Description:


Primary Responsibilities

  • Provide 2nd level support for Technology Desktop group primary support for the and Mobility group.
  • Manage the MDM environment and ensure all mobile devices are being managed. This would include developing deployment packages for business and office productivity applications and managing O/S updates, so all devices are secure.
  • Maintain and reconcile monthly mobility records for all cellular lines in use and non-usage.
  • Maintain normal life cycle replacement of mobile devices.
  • Maintain mobility inventory records with 95% accuracy. Including assigned cellular lines, devices and accessories.
  • Respond to help desk calls and trouble tickets as needed to assist team.

JOB REQUIREMENTS :

  • A minimum of five (5) years of professional level experience providing technical support for system infrastructure and/or software.
  • 15 credit hours in computer science or a related field.
  • An equivalent combination of related experience and education may be considered.
  • Working irregular hours, second and/or third shifts, weekends, holidays, and evenings is required to support 24x7 operations.
  • The successful candidate must pass a Federal background check, including fingerprinting
  • Only the highest qualified candidates will be considered.
  • Candidate must have excellent communication skills, as they will be providing first and second level support to internal and external personnel, including City and airline staff.
  • Candidate should be able to safely lift 50 pounds.
  • Must possess and maintain a valid Arizona driver's license with a clean record.
  • Accurate color perception is required to safely work with electrical wiring.

PREFERRED QUALIFICATIONS:

  • A bachelor's degree in computer science, or a relevant field.
  • A minimum of four (4) years of experience supporting more than 200 users, 2000 computers and 800+ mobile devices in a networked environment.
  • Proficient in Service Now helpdesk ticketing system.
  • Experience in Intune and Workspace One MDM environments.
  • Experience writing technical procedures, documentation, training documents, scope of work, project plans, and status reports.

**3rd party and subcontract staffing agencies are not eligible for partnership on this position. 3rd party subcontractors need not apply.

  • This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future**

Job Tags

Holiday work, For subcontractor, Shift work, Weekend work, Afternoon shift,

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