Job Description

Job Type: Full-time; Direct Hire

Salary: $65,000 to $90,000

8 Hour Shift - Must be available between Monday - Friday, 7 AM - 4 PM

Employee Benefits

• 90% of base plan Medical, Dental, Vision
• Group Life Insurance covered by Employer
• Safe Harbor 401(k) with profit sharing
• Robust Employee Assistance Program
• Mon – Fri work schedule with weekends off
• 10 paid holidays, in addition to sick and vacation time accrual
• Annual bonus opportunities
• Casual dress policy
• Family oriented working environment
• Opportunities for promotion as we expand

Company Summary

Since 1959 Multi Sales Inc. has become a premier wholesale distributor of door and gate automation products. We currently have locations in California and Oregon and are looking for someone interested in joining a stable, fast-growing company and who is passionate about succeeding and generating growth. Every day we continue to value the same traditions that our company was built on over 60 years ago, which are high integrity, vast product knowledge, and strong partnerships with our customers and vendors.

Job Summary:

The Outside Sales Representative travels within their sales territory to build a customer base by identifying prospects and signing them up. They provide solutions-based opportunities for businesses in the access control and commercial gate industry. Additionally, they monitor industry trends to identify emerging markets and develop plans to expand revenue.

Responsibilities:

• Identify prospective business directories, follow leads from existing clients, and attend industry trade shows and conferences.
• Proactively communicate with customers, providing product knowledge, application insights, and troubleshooting assistance.
• Manage customer issues by identifying, resolving, and escalating them to vendors when necessary.
• Handle customer problems or complaints effectively and courteously.
• Act as a truly resourceful customer advocate by consistently checking in and following up.
• Demonstrate expert knowledge of product applications and solutions.
• Serve as a bridge to other departments (purchasing, AR/AP, WHS, branches), relaying critical information on orders, trends, and inventory.
• Achieve personal sales goals while supporting the team’s objectives.
• Strive to continually exceed customer expectations through daily interactions and open communication.
• Identify the specific information needed to clarify a situation or make a decision.
• Develop or use systems to organize and track information, such as to-do lists, appointment calendars, and follow-up file systems.
• Engage in constant strategic business thinking; understand the organization’s strengths and weaknesses.
• Recognize the business concerns and perspectives of others.
• Weigh costs, benefits, risks, and chances for success when making decisions.
• Implement new ideas and create new opportunities.
• Maintain well-established personal credibility.
• Provide backup support to branches as needed.

Requirements:

• Strong time management and organizational skills.
• Excellent customer service, verbal, and written communication skills.
• Possess an advanced degree or 3–4 years of comparable experience in a client- or customer service-oriented position.
• Previous experience in a client-facing role as an Account Representative is preferred.
• Demonstrated ability to work well with peers, make sound decisions, and respond appropriately to difficult situations.
• Experience in an inside & outside sales environment.
• Valid State driver’s license.
• Authorized to work in the US.

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