RESPONSIBILITIES:
Provide vision for Global Training organization by developing and coaching employees working across multiple countries managing multiple objectives ensuring Commercial learning objectives are met. · Collaborate with cross-functional teams to create strategy, programs and materials to integrate clinical and procedural training requirements into the commercial training curriculum. · Ensure training content aligns with ophthalmic franchise product labeling and key commercial objectives. · Design and develop clinical and technical training techniques across various platforms, including commercial dry labs, clinical dry labs, LMS modules, animations, and video content. · Oversee the creation of global content for both basic and advanced training curriculums, incorporating key marketing messages into learning programs. · Create strategy to design and development of both basic and advanced global training curriculums. · Innovate and introduce new techniques to deliver training programs through a combination of virtual, live, and electronic formats (e.g., LMS, Live Meetings, MS Teams, etc.) · Develop and execute annual sales training plans, calendars, and budgets.
· Support skills transfer within the commercial sales organization to ensure best-in-class practices are adopted for success in increasingly complex market segments. · Collaborate with R&D, project teams, and third-party vendors to innovate and develop hands-on training models. This includes artificial tissues, eye models, demo programs, microscopes, and other training tools. Work with functional leads to automate/simplify supply chain for supplies · Partner with training coordinators to implement global training curricula across all commercial teams. · Incorporate field trainers into the development cycle of materials and utilize their expertise to deliver content · Oversee prioritization and continuous process improvement for all supported training activities, including local and national meetings, trade shows, materials procurement, fulfillment, and management of training resources such as microscopes. · Lead the collaboration efforts with various departments (e.g., R&D, marketing, sales) to ensure seamless training, delivery and execution. · Work closely with project teams to understand evolving product features and clinical considerations, ensuring training is always up to date and impactful. · Continuously assess the effectiveness of training programs and implement necessary adjustments to ensure ongoing innovation and excellence in training delivery.
WORK EXPERIENCE:
Minimum 15+ years of ophthalmic related sales or marketing experience with demonstrated skills including: delivering technical sales training content, curricula and programs for physicians, customers, and sales professionals · building and maintaining relationships with physicians, customers, and internal company constituents · 7+ years’ experience in a physician training environment preferred · Market Access experience or healthcare reimbursement experience preferred · Strong Internal and external customer focus with excellent follow through abilities · Excellent verbal & written communication skills with strong technical presentation skills · MS Office skills with strength in PPT · 3-5 years of successful sales leadership experience preferably within medical device industry or pharmaceutical industry preferred · Well organized, capable of juggling multiple projects and accustomed to tight deadlines. · Excellent personal computer skills including MS Excel, Word, Outlook and Power Point.
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