Front Desk Supervisor (2nd Shift) Job at Mt. Olympus Water & Theme Park Resort, Wisconsin Dells, WI

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  • Mt. Olympus Water & Theme Park Resort
  • Wisconsin Dells, WI

Job Description

Mt. Olympus Resort in Wisconsin Dells is hiring a Front Desk Supervisor! Join our team today. Previous experience in Front Desk and Reservations, 1-2 years of experience in Front Desk/Reservation Management preferred. The successful candidate is likely to have a passion for customer service and leadership. 

Job type: Full-time, non-exempt
Schedule: 3:00 p.m. – 11:00 p.m.*, including weekends and holidays.

*These hours may vary slightly based on hotel occupancy and department need.

Duties and Responsibilities:
  • Act as a main resource for Front Desk and/or Reservation agents needing assistance technically or about achieving customer satisfaction.
  • Ensure reservation department and Front Desk and/or Reservation agent staff are constantly aware of availability and occupancy
  • Responds to all guest reservation requests and executes prompt, courteous and accurate guest service at all times.
  • Manage systems that are set up within the reservations department to ensure accurate handling and monitoring of phone calls.
  • Maintain department approved quality assurance program to include, but not limited to, rates, deposits property descriptions, activity tables and reservations letter
Front Desk Supervisor Qualifications:
  • Must have supervisory/management experience
  • Set reasonable customer satisfaction goals
  • Open to work in a high paced environment
  • Exceptional oral and written communication
  • Must be able to handle customer complaints and concerns
  • Must be familiar with Microsoft Office and Google Docs
  • Able to multitask
  • Must always bring a smile to work.
  • Must be able to maintain and present a professional appearance at all times.
  • A professional attitude is required at all times, handle pressure with poise and finesse.
  • Must possess excellent time management skills and be on time for work.
  • Must be a team player and able to provide superior customer service.
  • Must be able to work weekends and Holidays
 
What We Offer:
  • On Demand Pay- Get Paid the Same Day you Work!
  • Fun and Exciting Work Environment!
  • FREE Waterpark Park & Theme Park Passes (based on resort occupancy)
  • Full Time, Part Time and Seasonal Positions
  • Employee discounts on hotel rooms, retail and food
  • Company-wide outings
  • Full Time Employees are Eligible for Benefits:
    • Health Insurance, Dental Insurance, Vision Insurance,  FSA Health & FSA Dependent Care after 60 Days of Employment
    • 401K and Paid Time Off after 1 Year of Employment
For more information about our property, visit our website:

 

Job Tags

Holiday work, Full time, Part time, Seasonal work, Afternoon shift,

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