Front Desk Supervisor (2nd Shift) Job at Mt. Olympus Water & Theme Park Resort, Wisconsin Dells, WI

SnhsYTUva0Z6Z1VUZjRnUUE5bytWQWMx
  • Mt. Olympus Water & Theme Park Resort
  • Wisconsin Dells, WI

Job Description

Mt. Olympus Resort in Wisconsin Dells is hiring a Front Desk Supervisor! Join our team today. Previous experience in Front Desk and Reservations, 1-2 years of experience in Front Desk/Reservation Management preferred. The successful candidate is likely to have a passion for customer service and leadership. 

Job type: Full-time, non-exempt
Schedule: 3:00 p.m. – 11:00 p.m.*, including weekends and holidays.

*These hours may vary slightly based on hotel occupancy and department need.

Duties and Responsibilities:
  • Act as a main resource for Front Desk and/or Reservation agents needing assistance technically or about achieving customer satisfaction.
  • Ensure reservation department and Front Desk and/or Reservation agent staff are constantly aware of availability and occupancy
  • Responds to all guest reservation requests and executes prompt, courteous and accurate guest service at all times.
  • Manage systems that are set up within the reservations department to ensure accurate handling and monitoring of phone calls.
  • Maintain department approved quality assurance program to include, but not limited to, rates, deposits property descriptions, activity tables and reservations letter
Front Desk Supervisor Qualifications:
  • Must have supervisory/management experience
  • Set reasonable customer satisfaction goals
  • Open to work in a high paced environment
  • Exceptional oral and written communication
  • Must be able to handle customer complaints and concerns
  • Must be familiar with Microsoft Office and Google Docs
  • Able to multitask
  • Must always bring a smile to work.
  • Must be able to maintain and present a professional appearance at all times.
  • A professional attitude is required at all times, handle pressure with poise and finesse.
  • Must possess excellent time management skills and be on time for work.
  • Must be a team player and able to provide superior customer service.
  • Must be able to work weekends and Holidays
 
What We Offer:
  • On Demand Pay- Get Paid the Same Day you Work!
  • Fun and Exciting Work Environment!
  • FREE Waterpark Park & Theme Park Passes (based on resort occupancy)
  • Full Time, Part Time and Seasonal Positions
  • Employee discounts on hotel rooms, retail and food
  • Company-wide outings
  • Full Time Employees are Eligible for Benefits:
    • Health Insurance, Dental Insurance, Vision Insurance,  FSA Health & FSA Dependent Care after 60 Days of Employment
    • 401K and Paid Time Off after 1 Year of Employment
For more information about our property, visit our website:

 

Job Tags

Holiday work, Full time, Part time, Seasonal work, Afternoon shift,

Similar Jobs

Palo Alto Networks

Internal Audit Manager - IT Risks and Controls Job at Palo Alto Networks

 ...experienced IT Risks and Controls Audit Manager to join our Corporate Internal Audit team. The role will focus on IT Risks, Processes, and...  ...related to IT system audits. Lead and mentor a team of auditors, providing guidance, training, and support. Qualifications... 

Propio Language Services

Korean Interpreter Job at Propio Language Services

 ...Founded in 1998 Propio Language Services provides critical interpreting and translation services that improve the quality of life with...  ...standards and must attain a passing score. Completion of Propio'sonline Medical Terminology, Anatomy and Physiology Assessment, with a... 

JUJINGYAOYE

Business Development (BD) Specialist Job Responsibilities Job at JUJINGYAOYE

Job Requirements:1.Requires relevant knowledge in pharmacy and more than 5 years of experience in business negotiation of pharmaceutical products;2.Have strong learning and communication skills;3.Fluency in Chinese communication is preferred;4.Willing to be stationed...

Suna Solutions

Logistics Planner Job at Suna Solutions

 ...Responsibilities Develop and implement logistics strategies (transportation, warehousing, distribution) Coordinate with suppliers,...  ...and eager to contribute &##127873; Benefits & Perks ~ Medical, Dental, and Vision Insurance ~401(k) with matching (after... 

BioPhase

Director Job at BioPhase

 ...We are seeking a dynamic and strategic Director to lead our metabolic disease programs and drive departmental initiatives. This key role will involve overseeing a talented in vivo team, guiding strategic direction, and ensuring the success of current metabolic disease...