Job Description
Strikingly is a modern, mobile-optimized website builder that's extremely easy to use. Our mission is to give everyone the power to unleash their individuality.
Our headquarters is currently based in Shanghai, China but we have deep Silicon Valley roots. We're backed by Y Combinator (W13), SV Angel, Funders Club, Innovation Works, Infinity Ventures, Index Ventures, Kevin Hale, and many others.
We're looking for a Bilingual Chinese - English Non-Voice Customer Support agent or Happiness Officers that will provide professional and friendly service through our email and live-chat channels. This person should have a passion for helping others and be able to stay calm under pressure.
You'll also translate our product into Chinese. You'll be given the tools to do so easily, and you translate regularly, and moderate others' translations.
Your job is to spread happiness and create WOW moments to our customers, specifically:
1. Emanate our brand and personality in every customer interaction by adopting the Strikingly voice and tone
2. Deliver WOW moments through exceptional customer service to new and existing customers across all channels (email, chat, social media)
3. Translate our product and all customer communications like newsletters, lifecycle emails and more
4. Develop expertise on our product and internal software to help our customers efficiently
5. Maintain happiness and positivity in every customer and team interaction
We ask our Happiness Officers to have:
1. Professional level Chinese and English communication skills
2. Strong passion to help people with different learning curves
3. Deep love for learning new things, problem solving, and analytical skills
4. Experience in customer service in a fast-paced environment
5. Availability to work at full time capacity (40 hours per week)
6. Working desktop/computer with at least 8GB RAM, Windows 10/MacOS 10.12.6, Core i3/AMD Ryzen 3 or higher; and at least 20Mbps internet connection
And we offer our all our Happiness Officers:
1. Convenience in working from anywhere
2. Fun and collaborative international working environment
3. Opportunities for career advancement
4. Training and growth opportunities
5. Paid leave with tenure of one (1) year and above
Employment Type: Full-Time
Salary: $ 5.00 6.00 Per Hour
Job Tags
Hourly pay, Full time,
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